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FAQs

DAFNI

How is DAFNI different from other hair straighteners?

Due to DAFNI’s unique design, you can straighten your hair up to 10 times faster than most other straighteners. You don’t have to divide your hair into subsections or use clips. 

DAFNI’s patent registered 3D ceramic heated surface provides a large contact area and consistent heating with each stroke to ensure your hair is straight in minutes.  

** Please be aware that due to the popularity of DAFNI Hair straightener we are seeing an increasing number of fake websites, counterfeit products and imitations being sold. See more information about fake/counterfeit DAFNIS here.

How to use DAFNI brush?

DAFNI is designed to be used like a regular brush while keeping your scalp safe from the hot surface. To get the best out of your DAFNI you need to allow the heat to absorb into the hair by brushing slowly. As a guide, you should use the same pace as you would using a regular iron. The hair also needs to penetrate deep into the brush to ensure maximum exposure to the heated surface.

Key usage principles for easy application and long lasting results:

Step 1: Ensure your hair is dry.

Step 2: As you apply the brush, ensure your hair penetrates deep into the bristles. You can do this by moderately stretching the hair with the other hand like you would using a regular iron.

Step 3: Brush slowly to ensure maximum heat is absorb into the hair .Straighten from the root to the end of your hair in a slow pulling motion. You can use DAFNI on the inner or outer side of your hair.

 

Can I really straighten in just a few minutes?

Yes!!! Once you have mastered your DAFNI, most users can straighten their hair in just 3-5 minutes

 

What is DAFNI advantage over existing hair straightener?

DAFNI’s advantages are: 

  1. Easy to use 
  2. Saves time 
  3. Safer for your hair 

 

Will the hot surface burn my scalp?

The 44 spring loaded insulators on top of the bristles protect the scalp from the hot surface allowing you to brush freely. However, you must make sure that no other part of your body such as your ear, face or hands makes direct contact with the surface while the unit is on or cooling down.

 

How long does it take DAFNI to warm up?

DAFNI warms up in less than a minute.

 

How does DAFNI’s power compare to some other hair straighteners?

DAFNI has significantly more power than most other straighteners (in some cases 10 times), this power is critical as it ensures the product maintains a uniform temperature throughout the straightening process (185 degrees which is the top recommended temperature for hair styling). The large surface area also allows heat to be applied to more hair in each stroke compared to regular straighteners, thanks to the unique 3D surface design.

 

Where can I buy DAFNI?

DAFNI can be bought online through dafni.com.au or exclusively through Shaver Shop. Please visit www.shavershop.com.au for store locations or to buy online.

 

How long is the power cord?

The power cord is 2.2 meters long.

 

Why is there only one temperature and why 185 degrees ?

DAFNI’s operating temperature remains almost constant at 185°C /365 °F degrees which is an ideal hair styling temperature for lasting results. This maximum temperature is also safer for your hair compared to other straighteners that heat much higher

 

Will DAFNI damage my hair?

In general, heat is not ideal for hair health, however DAFNI’s advantage over some existing straighteners is its constant operating temperature of 185°C /365 °F degrees which is the optimal temperature for styling. In addition DAFNI doesn’t squeeze or press the hair like some iron hair straighteners. With DAFNI the hair simply passes through the heated ceramic surface 

 

Is DAFNI suitable for all hair types?

DAFNI works on most straight and curly hair. 

 

Can DAFNI be used on wet or moist hair?

DAFNI should be used on dry detangled hair.

 

Can DAFNI be used in a wet environment such as a shower/ bath?

Like all electric appliances, it is strictly forbidden and dangerous to use DAFNI in a wet environment such as your bath or shower.

 

Does DAFNI have a warranty?

Yes, 12 months. If you are experiencing any difficulties, please contact us or the retailer where you purchased your DAFNI. See further warranty details below.

 

Does DAFNI work with hair extensions?

DAFNI can only be used with hair extensions that are made of real hair. You must not use DAFNI with synthetic hair extensions  

 

Does DAFNI require maintenance and how should I clean it?

DAFNI doesn’t require any special maintenance. When the unit has cooled down, DAFNI can be cleaned with a damp cloth in need.

 

DELIVERY 

What is the cost of delivery?

We offer FREE delivery Australia-wide!  

How long will delivery take?

We know that our customers can't live without an easy solution to straighten their hair, so we will guarantee to post out your DAFNI Hair Straightening brush within 1 business day!

Your order will be delivered within 3 to 5 business days, with the exception of Darwin and regional areas of Australia, which may take up to 7 days.

 

Is a signature required to receive delivery?

Yes. Your item will be delivered through Australia Post.  

Your item will be delivered through Australia Post.  A signature will be required upon delivery, so PO Boxes are not accepted.

If you have any queries regarding delivery, please feel free to contact us below.

Do you provide international shipping?

Unfortunately we do not offer international delivery and only deliver within Australia.

 

RETURNS  

Does DAFNI have a warranty?

Yes, 12 monthsIf you are experiencing any difficulties, please contact us or the retailer where you purchased your DAFNI. See further warranty details above.

 

Can I return my DAFNI? 

Of course every DAFNI Hair Straightening brush is created to the highest standards and each product is rigorously tested. But, if your brush is faulty and you need to return your brush for repare, we'll ensure the whole process is as simple and speedy as possible. All shipping costs are the responsibility of the customer.

Please note, returns will not be accepted for change of mind. We encourage all our customers to visit their nearest Shavershop store to trial a demo before purchase.

Please contact our customer service team who will be happy to help!

Please note: Returns will not be accepted for change of mind.

Simply email info@dafni.com.au or fill out the form below stating your:

Order number

Reasons for return

Contact number

 

WARRANTY  

Does the DAFNI Hair Straightener brush come with a warranty?
Yes, It comes with a ONE (1) Year replacement warranty. If your product becomes defective due to faulty material or workmanship within a period of 1 year from the date of purchase please contact us or the retailer where you purchased your DAFNI from.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

Warranty details:

For warranty claims you will need to submit a proof of purchase in the form of a valid receipt that displays date and place of purchase.
This warranty statement does not replace but is in addition to your statutory rights.
This warranty does not apply to accessories supplied with the product.
This warranty applies only to the original purchaser and may not be transferred.
Replacement products will be covered by a limited warranty for the balance of the warranty period from the date of the original purchase.

 

Your warranty is subject to the following conditions:

DO NOT operate the appliance with a damaged plug or cord, or if the unit has been dropped, damaged or dropped in water. To avoid the risk of electric shock, do not disassemble or attempt to repair the appliance on your own. If the supply cord is damaged, it must be replaced by a qualified electrician in order to avoid a hazard. Incorrect re-assembly or repair can cause a risk of electric shock or injury to persons when the appliance is used.
The product has not been misused, abused, neglected, altered, modified or repaired by anyone.
The product has been subjected to fair wear and tear.
The product has not been used for trade, professional or hire purposes.
The product has not sustained damage through foreign objects, substances or accident.

 

Please note: Only the defective product or parts returned to place of purchase will be replaced under this warranty. All shipping costs are the responsibility of the customer.

CASHBACK OFFER
$50 cashback award offered only for the Original Dafni DH1.0A. Purchases must be made between 24th November 2017 and 27th November 2017 from an authorised dealer. Claims are only available for Australian residents and this offer closes at 11:59pm on the 27th November 2017 . A receipt number and serial number will be required for each individual claim . For full terms and conditions please click here

Once you have completed this form you will be notified via email that your claim has been received. For any questions please email info@alliancetrading.com.au

Fill out my online form. Cashback payments will be processed no later than 31 January 2018